Terms & Conditions

Interpreter 7 Days Ltd Terms and Conditions

Website: www.i7d.co.uk

Email: admin@i7d.co.uk

Phone: 0330 133 1519

Introduction

These terms and conditions ("Conditions") are set forth by Interpreter 7 Days Ltd ("the Agency"), governing the provision of our services including Document Translation, Interpreting, Localisation, Editing, Proofreading, Conference Interpreting, Telephone Interpreting, Court Interpreting, Transcription, Cross-Cultural Training and Awareness, Website Translation, and other related services. All linguists engaged by the Agency operate as independent contractors and are not employees. Therefore, Interpreter 7 Days Ltd is not vicariously liable for their actions. The Agency reserves the right to subcontract services as needed.

1. Definitions

1.1 In these terms and conditions, the following definitions apply:

• Agency: Interpreter 7 Days Ltd, Company Registration Number: 15740104.
• Assignment: Each specific task assigned to an independent contractor by the Agency.
• Business Day: Any day other than a Saturday, Sunday, or public holiday.
• Cancellation Fee: Fees charged for cancelling services as outlined in our cancellation policy.
• Charges: The total amount payable by the Client, including Fees, Disbursements, and Expenses.
• Client: The individual or entity purchasing services from the Agency.
• Commencement Date: The date when the Contract comes into effect.
• Contract: The agreement between the Client and the Agency for the provision of services.
• Copyright: Ownership of the copyright in the delivered services, which remains with the Agency.
• Delivery Date: The specified date for service completion.
• Disbursements: Costs incurred by the Agency in providing services.
• Emergency Booking: Bookings made in less than 24 hours for standard languages and 72 hours for rare languages.
• Emergency Translation: Urgent translation services requested on short notice.
• Expenses: Costs related to travel, subsistence, and other incidental expenses.
• Extended Booking Time: Any period of time exceeding the minimum booked time, rounded up in 30 minute increments.
• Fee: The price for the services provided, excluding Disbursements and Expenses.
• Intellectual Property Rights: All related intellectual property rights owned by the Agency.
• Interpreter: An independent contractor providing spoken language services.
• Languages: The various languages available, including but not limited to those listed on our website.
• Materials: Documents and other work provided by the Client for the services.
• Minimum Booking Time: All services are subject to a minimum of 3 hours booking time.
• Order: The Client’s order for services, as confirmed by the Agency.
• Order Confirmation: Confirmation issued by the Agency to the Client.
• Proof-Reading Service: Additional service for checking materials for an additional fee.
• Rare Language: Less common languages as defined by the Agency.
• Reschedule: Changes to a confirmed order.
• Services: The various language services offered by the Agency.
• Translator: An independent contractor providing written translation services.
• Travel time: Time spent travelling by the interpreter.
• Working Hours: 09:00 to 17:00 on Business Days.

2. Formation of Contract

2.1 The Client’s order constitutes an offer to purchase services in accordance with these terms.

2.2 The Contract is formed when the Agency issues a written Order Confirmation.

2.3 The Contract represents the entire agreement between the parties, superseding any previous statements or representations.

2.4 Any terms proposed by the Client that are inconsistent with these Conditions are excluded unless expressly agreed in writing.

3. Provision of Services

3.1 The Agency will provide services in accordance with the Order.

3.2 While the Agency aims to meet specified Delivery Dates, these dates are estimates.

3.3 The Agency is not liable for delays caused by circumstances beyond its control.

3.4 In cases of inability to perform the services, the Agency will notify the Client promptly.

3.5 The Agency reserves the right to modify services to comply with applicable laws.

3.6 The Agency warrants that services will be provided with reasonable care and skill but does not guarantee accuracy.

3.7 Services will not be provided if the Client’s materials are deemed obscene, blasphemous, illegal, or libellous.

3.8 The Agency will provide qualified and/or experienced translators or interpreters.

3.9 Errors or corrections will be addressed within 7 working days at no additional charge if they are the fault of the Agency.

3.10 Interpreters will be assigned based on availability rather than distance.

4. Client’s Responsibilities

4.1 The Client must:

• Ensure accuracy and completeness of the Order and any provided information.
• Clearly state the intended use of the services.
• Ensure materials do not contain anything obscene, blasphemous, or libellous.
• Provide materials promptly to meet the Delivery Date.
• Use the services only for the stated purpose unless otherwise agreed in writing.
• Cooperate with the Agency and provide necessary information and access.
• Ensure communication details are used solely for the services provided.
• Refrain from making separate arrangements with the Agency’s contractors for 12 months post-Contract without the Agency’s consent.
• Not discuss fees or charges with the Agency’s contractors without consent.

4.2 If the Client’s actions delay or prevent the Agency’s performance:

• The Agency may suspend services until the issue is resolved.
• The Agency is not liable for delays or additional costs incurred due to the Client’s actions.
• The Client must reimburse the Agency for any completed work and related costs.

5. Charges and Payments

5.1 Charges are based on the estimated fees set out in the Order Confirmation, including any additional costs for travel, subsistence, and third-party services.

5.2 Invoices are issued on completion or cancellation of the services, or at appropriate intervals.

5.3 Payments are due and payable within 30 days of invoicing for all cases, except for Legal Aid funded cases. Legal Aid funded cases payments are extendable to 45 days maximum.

5.4 Any payments not received by the due date will be deemed late and shall be subject to a 3% per month late charge.

5.5 Payments must be made in full without deductions, unless required by law.

5.6 Payments by cheque incur a £3.50 fee; PayPal, credit card, or debit card payments incur a 3.5% surcharge.

5.7 Refunds for payments made by PayPal, credit card, or debit card will not include the 3.5% surcharge.

5.8 The Client is responsible for payments even if a third party has agreed to cover costs.

5.9 The Agency does not allow rescheduling of confirmed orders; such orders are deemed cancelled and relevant fees apply.

5.10 Minimum Booking Time: The Client shall specify the expected duration (total hours) of an appointment at the time of booking. All services are subject to a minimum of 3 hours booking time. The Client agrees to pay for the total hours booked if the appointment finishes in less time than booked, or for the minimum of 3 hours if the booked time is less than 3 hours.

5.11 Extended Booking Time: Should the appointment exceed the booked duration, the Client agrees to make any additional payment with the extended time being rounded up in 30 minute increments.

5.12 On acceptance of a booking, the Client specifies the language to be interpreted into/from. If clear instructions are not given, and the result leads to a dissatisfactory provision of the service, the Client shall still be responsible for full payment unless otherwise agreed.

5.13 All spoken language communication interpreting service cancellations will incur the following penalties:

• For cancellation notice of 72h to 48h (including weekends), a £25 cancellation fee is payable.
• For cancellation notice of 48h to 24h (including weekends), a £50 cancellation fee is payable.
• For cancellation notice of up to 24 hours, a full rate of the booking period is payable.

5.14 All British Sign Language and all non-spoken communications interpreting service cancellations will incur the following penalties:

• For cancellation notice of 5 days or less (including weekends), the full amount is payable.
• For cancellations between 6 and 10 days’ notice, 50% of the total fee will be payable.
• For cancellations of more than 11 days, no charges will be applied.

5.15 For full-day court hearings, trials, or longer assignments, where the interpreter is expected to be available all day, a minimum of 6 hours of payment is required even if the assignment lasts less.

5.16 For court hearing bookings, where the booking is for 2 consecutive days or more, if the hearing concludes after the 1st day, the minimum charge will be full payment for the 1st day, plus a full rate of the booking period for the following day. No cancellation fee will be payable for the rest of the cancelled days.

5.17 The agency reserves the right to charge an additional 25% of the interpreting service fee for emergency bookings.

5.18 A 100% deposit will be required for ALL Clients with a low credit score prior to an interpreter being confirmed by The Company.

6. Intellectual Property Rights

6.1 All intellectual property rights arising from the services are owned by the Agency.

6.2 The Client’s use of third-party intellectual property rights is subject to obtaining appropriate licences.

6.3 All materials provided by the Agency remain the exclusive property of the Agency.

7. Confidentiality

7.1 The Client must keep all confidential information disclosed by the Agency strictly confidential.

7.2 Disclosure is permitted only to employees, agents, or subcontractors who need to know the information.

7.3 This confidentiality obligation survives termination of the Contract.

7.4 The Client must keep fee and charge details confidential and not discuss them with the Agency’s contractors.

7.5 The Client agrees to the terms of the Agency’s Data Protection Privacy Notice.

7.6 The Client indemnifies the Agency against any claims arising from breaches of the Data Protection Privacy Notice.

8. Limitation of Liability

8.1 The Agency is not liable for indirect or consequential losses, including loss of profit.

8.2 The Agency’s total liability for losses arising from the Contract is limited to the Contract value.

8.3 The Agency is not liable for delays in delivery.

8.4 The Agency excludes all implied warranties to the fullest extent permitted by law.

9. Termination

9.1 The Agency may terminate the Contract with immediate effect if the Client fails to pay any amount due.

10. Consequences of Termination

10.1 Upon termination:

• The Client must immediately pay all outstanding invoices.
• The Client must return all unpaid Agency materials.

11. Dispute Resolution

11.1 The Client must notify the Agency of any disputes immediately.

11.2 Complaints must be submitted in writing within 7 days of the Delivery Date.

12. General Provisions

12.1 Force Majeure: The Agency is not liable for delays caused by events beyond its control.

12.2 Assignment and Subcontracting: The Agency may subcontract services; the Client may not assign the Contract without the Agency’s consent.

12.3 Compliance with Laws: The Agency and Client must comply with the Data Protection Act 1998.

12.4 No Partnership or Agency: The Contract does not create a partnership or agency relationship.

12.5 Third-Party Rights: No third party has rights under the Contract.

12.6 Variation: Any variation to the Contract must be in writing and signed by the Agency.

12.7 Governing Law: The Contract is governed by English law, and disputes are subject to the exclusive jurisdiction of the English courts.

BY USING ANY OF OUR SERVICES, YOU AGREE TO OUR TERMS AND CONDITIONS.